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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Artificial Intelligence & Emerging Technology
Speech and Voice Technology Applications
Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview
Speech recognition now works well enough for transcription, call analysis and voice interfaces, provided expectations match what it can do. This course covers applying speech technology to real operational tasks.
What you will be able to do
- Explain how speech recognition works and where it fails
- Assess accuracy against accent, noise and vocabulary
- Apply transcription to meetings, calls and records
- Analyse call recordings for operational insight
- Design voice interfaces that people can actually use
- Handle privacy and consent for recorded speech
Who should attend
- Contact centre and operations managers
- Digital and technology staff
- Records and documentation teams
- Quality and insight professionals
Course outline
01
How speech recognition works and where it breaks down
02
Accuracy: accent, noise, vocabulary and domain terms
03
Transcription for meetings, calls and clinical or legal records
04
Call analysis and extracting operational insight
05
Voice interfaces and designing for spoken interaction
06
Speaker identification and its limits
07
Privacy, consent and retention of recorded speech
Upcoming public sessions
| Dates | Venue | Duration | Fee per delegate |
|---|---|---|---|
| 9 to 11 Nov 2026 | Cape Town | 3 Days | R13,000 |
| 23 to 25 Nov 2026 | Johannesburg | 3 Days | R13,000 |
| 7 to 9 Dec 2026 | London | 3 Days | US$1,500 |
| 11 to 13 Jan 2027 | Dubai | 3 Days | US$1,500 |
| 22 to 24 Feb 2027 | Pretoria | 3 Days | R13,000 |
| 26 to 28 Apr 2027 | Durban | 3 Days | R13,000 |
| 5 to 7 Jul 2027 | Cape Town | 3 Days | R13,000 |
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote
Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.
EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673 · training@eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za