Reverse Logistics and Returns Management
Goods coming back cost more to handle than goods going out and are usually managed as an afterthought. This course covers designing returns processes that recover value and reveal the causes of returns.
Course outline
What this programme covers, module by module.
- 01Why returns cost more than outbound and get neglected
- 02Designing a returns process customers can actually use
- 03Receipt, inspection and rapid disposition decisions
- 04Value recovery: repair, refurbishment, resale and recycling
- 05Cost to handle and where it accumulates
- 06Root cause analysis of returns and reducing them at source
- 07Warranty obligations, recalls and traceability
What you will gain
- Design a returns process that customers can use
- Assess and disposition returned goods quickly
- Recover value through repair, resale or recycling
- Control the cost of handling returns
- Analyse return causes and reduce them at source
- Meet obligations for warranty and product recall
Who should attend
- Logistics and warehouse managers
- Customer service and returns staff
- Quality and product managers
- Supply chain professionals
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 4 Nov 2026 | Durban | 3 Days | R13,000 | |
| 16 to 18 Nov 2026 | Cape Town | 3 Days | R13,000 | |
| 30 Nov to 2 Dec 2026 | Johannesburg | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | London | 3 Days | US$1,500 | |
| 1 to 3 Mar 2027 | Dubai | 3 Days | US$1,500 | |
| 10 to 12 May 2027 | Pretoria | 3 Days | R13,000 | |
| 12 to 14 Jul 2027 | Durban | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Procurement & Supply Chain
- Formats
- In-house, public, online
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