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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Procurement & Supply Chain

Reverse Logistics and Returns Management

Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview

Goods coming back cost more to handle than goods going out and are usually managed as an afterthought. This course covers designing returns processes that recover value and reveal the causes of returns.

What you will be able to do
  • Design a returns process that customers can use
  • Assess and disposition returned goods quickly
  • Recover value through repair, resale or recycling
  • Control the cost of handling returns
  • Analyse return causes and reduce them at source
  • Meet obligations for warranty and product recall
Who should attend
  • Logistics and warehouse managers
  • Customer service and returns staff
  • Quality and product managers
  • Supply chain professionals
Course outline
01
Why returns cost more than outbound and get neglected
02
Designing a returns process customers can actually use
03
Receipt, inspection and rapid disposition decisions
04
Value recovery: repair, refurbishment, resale and recycling
05
Cost to handle and where it accumulates
06
Root cause analysis of returns and reducing them at source
07
Warranty obligations, recalls and traceability
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 4 Nov 2026Durban3 DaysR13,000
16 to 18 Nov 2026Cape Town3 DaysR13,000
30 Nov to 2 Dec 2026Johannesburg3 DaysR13,000
11 to 13 Jan 2027London3 DaysUS$1,500
1 to 3 Mar 2027Dubai3 DaysUS$1,500
10 to 12 May 2027Pretoria3 DaysR13,000
12 to 14 Jul 2027Durban3 DaysR13,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za