Managing Underperformance and Absence
Underperformance and persistent absence are the two problems managers most often leave unaddressed. This course covers the procedures, evidence and conversations needed to deal with both fairly and without creating legal exposure.
Course outline
What this programme covers, module by module.
- 01Capability, conduct and ill health: three different routes
- 02Diagnosing why performance has dropped
- 03Setting improvement expectations and realistic timeframes
- 04Managing short term, frequent and long term absence
- 05Ill health, medical evidence and reasonable accommodation
- 06Documentation that survives external scrutiny
- 07Fair outcomes, including dismissal for incapacity
What you will gain
- Distinguish capability problems from conduct problems
- Set measurable improvement expectations and timeframes
- Manage short term and long term absence appropriately
- Handle ill health and reasonable accommodation properly
- Document a process that would survive external scrutiny
- Reach fair outcomes including exit where necessary
Who should attend
- Line managers and supervisors
- Human resources practitioners
- Employee relations specialists
- Occupational health coordinators
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 4 Nov 2026 | Durban | 3 Days | R13,000 | |
| 23 to 25 Nov 2026 | Cape Town | 3 Days | R13,000 | |
| 7 to 9 Dec 2026 | Johannesburg | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | London | 3 Days | US$1,500 | |
| 22 to 24 Feb 2027 | Dubai | 3 Days | US$1,500 | |
| 26 to 28 Apr 2027 | Pretoria | 3 Days | R13,000 | |
| 12 to 14 Jul 2027 | Durban | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Human Resources & Training
- Formats
- In-house, public, online
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