Emotional Intelligence for Effective Leaders
Leaders who understand and manage emotion build stronger, more resilient teams. This course develops self-awareness, empathy, and relationship skills that improve day-to-day management and reduce workplace conflict.
Course outline
What this programme covers, module by module.
- 01The four domains of emotional intelligence in a leadership context
- 02Recognising your own emotional triggers and default responses
- 03Techniques for regulating reactions under pressure and stress
- 04Reading the emotional signals of team members accurately
- 05Holding difficult conversations with composure and empathy
- 06Building trust and psychological safety through empathetic communication
- 07Using emotional insight to reduce day to day workplace conflict
What you will gain
- Recognise your own emotional triggers and responses
- Regulate reactions under pressure and stress
- Read the emotional signals of team members accurately
- Handle difficult conversations with composure
- Build trust through empathetic communication
Who should attend
- Team leaders and supervisors
- Middle managers
- Newly appointed managers
- HR business partners
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 4 Nov 2026 | Cape Town | 3 Days | R13,000 | |
| 23 to 25 Nov 2026 | Johannesburg | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | London | 3 Days | US$1,500 | |
| 1 to 3 Feb 2027 | Dubai | 3 Days | US$1,500 | |
| 12 to 14 Apr 2027 | Pretoria | 3 Days | R13,000 | |
| 21 to 23 Jun 2027 | Durban | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Leadership & Management
- Formats
- In-house, public, online
More in Leadership & Management
Strategic Leadership and Organisational Vision
This programme helps senior managers translate long-term vision into practical strategy that teams can act on. Participants examine how to align departmental goals with corporate direction, communicate priorities clearly, and lead through periods of significant change.
Managing High Performance Teams
Building a team that consistently delivers requires clear expectations, honest feedback, and the right balance of support and challenge. This course gives managers practical tools to raise team output and sustain motivation over time.
Change Management and Organisational Transformation
Most change initiatives fail because of poor planning and weak communication rather than the change itself. This programme equips leaders to plan, sequence, and deliver change while keeping people engaged throughout the process.