Conflict Resolution and Difficult Conversations
Unresolved conflict drains energy and damages results. This course gives managers practical methods to address disagreements early, hold difficult conversations calmly, and reach outcomes that preserve working relationships.
Course outline
What this programme covers, module by module.
- 01Identifying the root causes and triggers of workplace conflict
- 02Preparing for and structuring a difficult conversation
- 03Staying composed and neutral when discussions become tense
- 04Separating the person from the problem when tempers rise
- 05Negotiating outcomes that both parties can genuinely accept
- 06Preventing minor disagreements from escalating into disputes
- 07Repairing and rebuilding the working relationship afterwards
What you will gain
- Identify the root causes of workplace conflict
- Prepare for and structure difficult conversations
- Stay composed when discussions become tense
- Negotiate outcomes that both parties accept
- Prevent minor issues from escalating
Who should attend
- Managers and supervisors
- Team leaders
- HR practitioners
- Anyone who handles workplace disputes
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 27 to 28 Oct 2026 | Durban | 2 Days | R10,000 | |
| 23 to 24 Nov 2026 | Cape Town | 2 Days | R10,000 | |
| 8 to 9 Dec 2026 | Johannesburg | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | London | 2 Days | US$1,100 | |
| 8 to 9 Feb 2027 | Dubai | 2 Days | US$1,100 | |
| 19 to 20 Apr 2027 | Pretoria | 2 Days | R10,000 | |
| 29 to 30 Jun 2027 | Durban | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Leadership & Management
- Formats
- In-house, public, online
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