Conflict Resolution and Difficult Conversations
Course overview
Unresolved conflict drains energy and damages results. This course gives managers practical methods to address disagreements early, hold difficult conversations calmly, and reach outcomes that preserve working relationships.
What you will gain
- Identify the root causes of workplace conflict
- Prepare for and structure difficult conversations
- Stay composed when discussions become tense
- Negotiate outcomes that both parties accept
- Prevent minor issues from escalating
Who should attend
- Managers and supervisors
- Team leaders
- HR practitioners
- Anyone who handles workplace disputes
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 14 to 15 Dec 2026 | Durban | 2 Days | R10,000 | Book |
| 12 to 13 Apr 2027 | Pretoria | 2 Days | R10,000 | Book |
| 9 to 10 Aug 2027 | Cape Town | 2 Days | R10,000 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
More in Leadership & Management
Strategic Leadership and Organisational Vision
This programme helps senior managers translate long-term vision into practical strategy that teams can act on. Participants examine how to align departmental goals with corporate direction, communicate priorities clearly, and lead through periods of significant change.
Emotional Intelligence for Effective Leaders
Leaders who understand and manage emotion build stronger, more resilient teams. This course develops self-awareness, empathy, and relationship skills that improve day-to-day management and reduce workplace conflict.
Managing High Performance Teams
Building a team that consistently delivers requires clear expectations, honest feedback, and the right balance of support and challenge. This course gives managers practical tools to raise team output and sustain motivation over time.