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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Leadership & Management

Conflict Resolution and Difficult Conversations

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Unresolved conflict drains energy and damages results. This course gives managers practical methods to address disagreements early, hold difficult conversations calmly, and reach outcomes that preserve working relationships.

What you will be able to do
  • Identify the root causes of workplace conflict
  • Prepare for and structure difficult conversations
  • Stay composed when discussions become tense
  • Negotiate outcomes that both parties accept
  • Prevent minor issues from escalating
Who should attend
  • Managers and supervisors
  • Team leaders
  • HR practitioners
  • Anyone who handles workplace disputes
Course outline
01
Identifying the root causes and triggers of workplace conflict
02
Preparing for and structuring a difficult conversation
03
Staying composed and neutral when discussions become tense
04
Separating the person from the problem when tempers rise
05
Negotiating outcomes that both parties can genuinely accept
06
Preventing minor disagreements from escalating into disputes
07
Repairing and rebuilding the working relationship afterwards
Upcoming public sessions
DatesVenueDurationFee per delegate
27 to 28 Oct 2026Durban2 DaysR10,000
23 to 24 Nov 2026Cape Town2 DaysR10,000
8 to 9 Dec 2026Johannesburg2 DaysR10,000
11 to 12 Jan 2027London2 DaysUS$1,100
8 to 9 Feb 2027Dubai2 DaysUS$1,100
19 to 20 Apr 2027Pretoria2 DaysR10,000
29 to 30 Jun 2027Durban2 DaysR10,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za