Automated Decision Appeals and Redress
When a system declines someone, they are entitled to understand why and to challenge it. This course covers building appeal routes that work and meet the obligations attached to automated decisions.
Course outline
What this programme covers, module by module.
- 01Being declined by a system and the rights that follow
- 02Decisions that trigger a right to explanation and challenge
- 03Explaining an outcome to the person affected
- 04Appeal routes people can actually find and use
- 05Meaningful human review and what makes it meaningful
- 06Tracking appeal outcomes and overturn rates
- 07Feeding findings back into the system and its data
What you will gain
- Identify decisions that trigger a right to challenge
- Explain an automated outcome to the person affected
- Design an appeal route people can actually use
- Ensure meaningful human review rather than rubber stamping
- Track appeal outcomes and what they reveal
- Feed appeal findings back into the system
Who should attend
- Compliance and conduct professionals
- Product and service owners
- Customer resolution teams
- Risk staff overseeing automated decisions
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 3 Nov 2026 | Dubai | 2 Days | US$1,100 | |
| 23 to 24 Nov 2026 | Pretoria | 2 Days | R10,000 | |
| 7 to 8 Dec 2026 | Durban | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Cape Town | 2 Days | R10,000 | |
| 1 to 2 Feb 2027 | Johannesburg | 2 Days | R10,000 | |
| 12 to 13 Apr 2027 | London | 2 Days | US$1,100 | |
| 21 to 22 Jun 2027 | Dubai | 2 Days | US$1,100 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Artificial Intelligence & Emerging Technology
- Formats
- In-house, public, online
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