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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Artificial Intelligence & Emerging Technology

Automated Decision Appeals and Redress

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

When a system declines someone, they are entitled to understand why and to challenge it. This course covers building appeal routes that work and meet the obligations attached to automated decisions.

What you will be able to do
  • Identify decisions that trigger a right to challenge
  • Explain an automated outcome to the person affected
  • Design an appeal route people can actually use
  • Ensure meaningful human review rather than rubber stamping
  • Track appeal outcomes and what they reveal
  • Feed appeal findings back into the system
Who should attend
  • Compliance and conduct professionals
  • Product and service owners
  • Customer resolution teams
  • Risk staff overseeing automated decisions
Course outline
01
Being declined by a system and the rights that follow
02
Decisions that trigger a right to explanation and challenge
03
Explaining an outcome to the person affected
04
Appeal routes people can actually find and use
05
Meaningful human review and what makes it meaningful
06
Tracking appeal outcomes and overturn rates
07
Feeding findings back into the system and its data
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 3 Nov 2026Dubai2 DaysUS$1,100
23 to 24 Nov 2026Pretoria2 DaysR10,000
7 to 8 Dec 2026Durban2 DaysR10,000
11 to 12 Jan 2027Cape Town2 DaysR10,000
1 to 2 Feb 2027Johannesburg2 DaysR10,000
12 to 13 Apr 2027London2 DaysUS$1,100
21 to 22 Jun 2027Dubai2 DaysUS$1,100
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za