Workplace Mediation and Early Resolution
Workplace disputes escalate into grievances and claims mainly because nobody intervened while the problem was small. This course covers mediating between colleagues before positions harden.
Course outline
What this programme covers, module by module.
- 01Why disputes escalate into grievances and claims
- 02Disputes suitable for mediation and disputes that are not
- 03Contracting: consent, confidentiality and ground rules
- 04Opening, separate sessions and staying balanced
- 05Moving from stated positions to underlying interests
- 06Reaching an agreement the parties will actually keep
- 07Failure, escalation and handing over to a formal process
What you will gain
- Identify disputes suitable for mediation
- Contract with both parties before starting
- Run a mediation that stays balanced
- Move parties from position to interest
- Reach an agreement both parties will keep
- Recognise when mediation is the wrong route
Who should attend
- Human resources and employee relations staff
- Managers handling team conflict
- Union and employee representatives
- Internal mediators and facilitators
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 28 Oct 2026 | London | 3 Days | US$1,500 | |
| 16 to 18 Nov 2026 | Dubai | 3 Days | US$1,500 | |
| 30 Nov to 2 Dec 2026 | Pretoria | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | Durban | 3 Days | R13,000 | |
| 15 to 17 Feb 2027 | Cape Town | 3 Days | R13,000 | |
| 19 to 21 Apr 2027 | Johannesburg | 3 Days | R13,000 | |
| 21 to 23 Jun 2027 | London | 3 Days | US$1,500 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Legal, Contracts & Compliance
- Formats
- In-house, public, online
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