Service Level Agreements and Outsourcing
Outsourcing fails when the service level agreement measures the wrong things or has no consequence attached. This course covers designing service levels that drive behaviour and governing an outsourced relationship over its life.
Course outline
What this programme covers, module by module.
- 01Why outsourcing arrangements underperform
- 02Defining service levels that reflect real impact
- 03Measurement, reporting and verifying supplier data
- 04Service credits, remedies and escalation
- 05Governance forums and relationship management
- 06Change control, volume variation and scope creep
- 07Exit planning, transition assistance and data return
What you will gain
- Define service levels that reflect what actually matters
- Set measurement methods both parties can verify
- Attach meaningful consequences to failure
- Govern an outsourced relationship through regular review
- Manage change, volume shifts and scope creep
- Plan exit and transition before you need it
Who should attend
- Contract and vendor managers
- Procurement and sourcing professionals
- IT and operations managers overseeing suppliers
- Legal staff drafting service agreements
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 9 to 11 Nov 2026 | Dubai | 3 Days | US$1,500 | |
| 23 to 25 Nov 2026 | Pretoria | 3 Days | R13,000 | |
| 7 to 9 Dec 2026 | Durban | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | Cape Town | 3 Days | R13,000 | |
| 8 to 10 Feb 2027 | Johannesburg | 3 Days | R13,000 | |
| 12 to 14 Apr 2027 | London | 3 Days | US$1,500 | |
| 21 to 23 Jun 2027 | Dubai | 3 Days | US$1,500 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Legal, Contracts & Compliance
- Formats
- In-house, public, online
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