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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Legal, Contracts & Compliance

Service Level Agreements and Outsourcing

Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview

Outsourcing fails when the service level agreement measures the wrong things or has no consequence attached. This course covers designing service levels that drive behaviour and governing an outsourced relationship over its life.

What you will be able to do
  • Define service levels that reflect what actually matters
  • Set measurement methods both parties can verify
  • Attach meaningful consequences to failure
  • Govern an outsourced relationship through regular review
  • Manage change, volume shifts and scope creep
  • Plan exit and transition before you need it
Who should attend
  • Contract and vendor managers
  • Procurement and sourcing professionals
  • IT and operations managers overseeing suppliers
  • Legal staff drafting service agreements
Course outline
01
Why outsourcing arrangements underperform
02
Defining service levels that reflect real impact
03
Measurement, reporting and verifying supplier data
04
Service credits, remedies and escalation
05
Governance forums and relationship management
06
Change control, volume variation and scope creep
07
Exit planning, transition assistance and data return
Upcoming public sessions
DatesVenueDurationFee per delegate
9 to 11 Nov 2026Dubai3 DaysUS$1,500
23 to 25 Nov 2026Pretoria3 DaysR13,000
7 to 9 Dec 2026Durban3 DaysR13,000
11 to 13 Jan 2027Cape Town3 DaysR13,000
8 to 10 Feb 2027Johannesburg3 DaysR13,000
12 to 14 Apr 2027London3 DaysUS$1,500
21 to 23 Jun 2027Dubai3 DaysUS$1,500
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za