Membership and Subscriber Records
Member organisations bill, vote and communicate off a register that decays as people move, lapse and rejoin. This course covers keeping a membership register accurate enough to rely on.
Course outline
What this programme covers, module by module.
- 01A register that decays quietly between renewals
- 02Joining, categories, entitlements and eligibility
- 03Renewal cycles, lapse, grace periods and rejoining
- 04Contact data, consent and communication preferences
- 05Billing, arrears and the link to the register
- 06Voting, quorum and governance dependencies
- 07Former members: retention, suppression and disposal
What you will gain
- Maintain accurate member and subscriber records
- Manage joining, renewal, lapse and rejoining
- Handle categories, entitlements and eligibility
- Keep contact and consent data current
- Support voting, quorum and governance from the register
- Retain and dispose of former member records
Who should attend
- Membership administrators
- Association and professional body staff
- Subscription and billing teams
- Governance staff running member meetings
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 3 to 4 Nov 2026 | Dubai | 2 Days | US$1,100 | |
| 23 to 24 Nov 2026 | Pretoria | 2 Days | R10,000 | |
| 1 to 2 Dec 2026 | Durban | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Cape Town | 2 Days | R10,000 | |
| 1 to 2 Feb 2027 | Johannesburg | 2 Days | R10,000 | |
| 29 to 30 Mar 2027 | London | 2 Days | US$1,100 | |
| 1 to 2 Jun 2027 | Dubai | 2 Days | US$1,100 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Document & Records Management
- Formats
- In-house, public, online
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