Mail Room Operations and Dispatch
Incoming post carries contracts, notices and legal service, and a letter that sits in a tray for three days can cost a deadline. This course covers running a mail room that moves items to the right hands quickly and provably.
Course outline
What this programme covers, module by module.
- 01What arrives in the post and why timing matters
- 02Receiving, sorting and routing to the right recipient
- 03Time critical items: notices, service of process and deadlines
- 04Proof of receipt and internal delivery records
- 05Registered, courier and signed for consignments
- 06Outgoing dispatch, franking, courier booking and costs
- 07Suspicious items, screening and escalation
What you will gain
- Receive, sort and route incoming items reliably
- Identify items that are time critical or legally served
- Record receipt so delivery can be proved
- Handle registered, courier and signed for items
- Manage outgoing dispatch, franking and courier bookings
- Screen suspicious items and escalate safely
Who should attend
- Mail room and dispatch staff
- Registry and administrative teams
- Office and facilities managers
- Reception staff receiving deliveries
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 27 to 28 Oct 2026 | Durban | 2 Days | R10,000 | |
| 16 to 17 Nov 2026 | Cape Town | 2 Days | R10,000 | |
| 7 to 8 Dec 2026 | Johannesburg | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | London | 2 Days | US$1,100 | |
| 19 to 20 Jan 2027 | Dubai | 2 Days | US$1,100 | |
| 30 to 31 Mar 2027 | Pretoria | 2 Days | R10,000 | |
| 14 to 15 Jun 2027 | Durban | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Document & Records Management
- Formats
- In-house, public, online
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