IT Service Management with ITIL Practices
Good service management turns technology into services that reliably support the business. This course introduces widely used service management practices and how they fit together. Delegates study incident, problem, and change practices and the value they create.
Course outline
What this programme covers, module by module.
- 01Explaining the purpose and value of service management
- 02Describing the key ITIL practices and how they connect
- 03Managing incidents to restore service quickly
- 04Investigating and removing underlying problems
- 05Controlling changes to reduce service disruption
- 06Measuring and continually improving service quality
- 07Defining service levels and managing expectations
What you will gain
- Explain the purpose of service management
- Describe key service management practices
- Manage incidents and restore service
- Address underlying problems
- Control changes safely
- Measure and improve service quality
Who should attend
- IT service and support staff
- Service desk teams
- IT operations managers
- Process owners
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 26 to 28 Oct 2026 | Pretoria | 3 Days | R13,000 | |
| 9 to 11 Nov 2026 | Durban | 3 Days | R13,000 | |
| 23 to 25 Nov 2026 | Cape Town | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | Johannesburg | 3 Days | R13,000 | |
| 8 to 10 Feb 2027 | London | 3 Days | US$1,500 | |
| 12 to 14 Apr 2027 | Dubai | 3 Days | US$1,500 | |
| 14 to 16 Jun 2027 | Pretoria | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- IT & Digital Skills
- Formats
- In-house, public, online
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