IT Service Management with ITIL Practices
Course overview
Good service management turns technology into services that reliably support the business. This course introduces widely used service management practices and how they fit together. Delegates study incident, problem, and change practices and the value they create.
What you will gain
- Explain the purpose of service management
- Describe key service management practices
- Manage incidents and restore service
- Address underlying problems
- Control changes safely
- Measure and improve service quality
Who should attend
- IT service and support staff
- Service desk teams
- IT operations managers
- Process owners
Upcoming sessions
| Date | City | Duration | Fees | |
|---|---|---|---|---|
| 14 to 16 Dec 2026 | Cape Town | 3 Days | R13,000 | Book |
| 12 to 14 Apr 2027 | London | 3 Days | US$1,500 | Book |
| 9 to 11 Aug 2027 | Johannesburg | 3 Days | R13,000 | Book |
Fees are per delegate and exclude VAT. Dates run in the second week of each month. We also deliver this course on your own schedule, in-house or live online.
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