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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
IT & Digital Skills
IT Service Management with ITIL Practices
Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview
Good service management turns technology into services that reliably support the business. This course introduces widely used service management practices and how they fit together. Delegates study incident, problem, and change practices and the value they create.
What you will be able to do
- Explain the purpose of service management
- Describe key service management practices
- Manage incidents and restore service
- Address underlying problems
- Control changes safely
- Measure and improve service quality
Who should attend
- IT service and support staff
- Service desk teams
- IT operations managers
- Process owners
Course outline
01
Explaining the purpose and value of service management
02
Describing the key ITIL practices and how they connect
03
Managing incidents to restore service quickly
04
Investigating and removing underlying problems
05
Controlling changes to reduce service disruption
06
Measuring and continually improving service quality
07
Defining service levels and managing expectations
Upcoming public sessions
| Dates | Venue | Duration | Fee per delegate |
|---|---|---|---|
| 26 to 28 Oct 2026 | Pretoria | 3 Days | R13,000 |
| 9 to 11 Nov 2026 | Durban | 3 Days | R13,000 |
| 23 to 25 Nov 2026 | Cape Town | 3 Days | R13,000 |
| 11 to 13 Jan 2027 | Johannesburg | 3 Days | R13,000 |
| 8 to 10 Feb 2027 | London | 3 Days | US$1,500 |
| 12 to 14 Apr 2027 | Dubai | 3 Days | US$1,500 |
| 14 to 16 Jun 2027 | Pretoria | 3 Days | R13,000 |
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote
Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.
EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673 · training@eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za