Freedom of Information Officer Duties
The officer responsible for access requests carries personal duties and statutory deadlines. This course covers what the role requires day to day and how to discharge it without exposing the organisation.
Course outline
What this programme covers, module by module.
- 01What the role is and the duties attached to it
- 02Manuals, registers and required publications
- 03Receiving, logging, acknowledging and tracking requests
- 04Searching, assessing and deciding on access
- 05Refusal grounds, reasoning and notice requirements
- 06Internal appeals, regulator referrals and escalation
- 07Reporting, statistics and demonstrating compliance
What you will gain
- Explain the statutory duties the role carries
- Build and maintain the required manuals and registers
- Log, acknowledge and track requests to deadline
- Decide on access with proper reasoning
- Handle internal appeals and regulator referrals
- Report on request volumes and outcomes
Who should attend
- Information officers and deputies
- Compliance and governance staff
- Records managers supporting requests
- Legal staff advising on access
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 27 to 29 Oct 2026 | Durban | 3 Days | R13,000 | |
| 17 to 19 Nov 2026 | Cape Town | 3 Days | R13,000 | |
| 30 Nov to 2 Dec 2026 | Johannesburg | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | London | 3 Days | US$1,500 | |
| 22 to 24 Feb 2027 | Dubai | 3 Days | US$1,500 | |
| 26 to 28 Apr 2027 | Pretoria | 3 Days | R13,000 | |
| 5 to 7 Jul 2027 | Durban | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Document & Records Management
- Formats
- In-house, public, online
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