Consumer Protection and Fair Practice
Consumer facing organisations carry duties over how they market, contract and handle complaints. This course covers those duties in practical terms and the changes to terms and processes they require.
Course outline
What this programme covers, module by module.
- 01The consumer protection framework and who it covers
- 02Marketing, advertising and misleading representations
- 03Consumer agreements, unfair terms and plain language
- 04Quality, defects, returns and refunds
- 05Direct marketing, opt outs and privacy
- 06Complaints, dispute resolution and regulator escalation
- 07Training frontline staff and evidencing compliance
What you will gain
- Identify the consumer protection duties that apply to you
- Review marketing material for compliance
- Draft consumer terms that are fair and enforceable
- Handle returns, refunds and defective goods correctly
- Manage complaints and escalation to regulators
- Train frontline staff on their obligations
Who should attend
- Retail and consumer facing managers
- Marketing and communications staff
- Legal and compliance officers
- Customer service leaders
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 9 to 10 Nov 2026 | London | 2 Days | US$1,100 | |
| 17 to 18 Nov 2026 | Dubai | 2 Days | US$1,100 | |
| 7 to 8 Dec 2026 | Pretoria | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Durban | 2 Days | R10,000 | |
| 15 to 16 Feb 2027 | Cape Town | 2 Days | R10,000 | |
| 13 to 14 Apr 2027 | Johannesburg | 2 Days | R10,000 | |
| 28 to 29 Jun 2027 | London | 2 Days | US$1,100 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Legal, Contracts & Compliance
- Formats
- In-house, public, online
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