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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Legal, Contracts & Compliance

Consumer Protection and Fair Practice

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Consumer facing organisations carry duties over how they market, contract and handle complaints. This course covers those duties in practical terms and the changes to terms and processes they require.

What you will be able to do
  • Identify the consumer protection duties that apply to you
  • Review marketing material for compliance
  • Draft consumer terms that are fair and enforceable
  • Handle returns, refunds and defective goods correctly
  • Manage complaints and escalation to regulators
  • Train frontline staff on their obligations
Who should attend
  • Retail and consumer facing managers
  • Marketing and communications staff
  • Legal and compliance officers
  • Customer service leaders
Course outline
01
The consumer protection framework and who it covers
02
Marketing, advertising and misleading representations
03
Consumer agreements, unfair terms and plain language
04
Quality, defects, returns and refunds
05
Direct marketing, opt outs and privacy
06
Complaints, dispute resolution and regulator escalation
07
Training frontline staff and evidencing compliance
Upcoming public sessions
DatesVenueDurationFee per delegate
9 to 10 Nov 2026London2 DaysUS$1,100
17 to 18 Nov 2026Dubai2 DaysUS$1,100
7 to 8 Dec 2026Pretoria2 DaysR10,000
11 to 12 Jan 2027Durban2 DaysR10,000
15 to 16 Feb 2027Cape Town2 DaysR10,000
13 to 14 Apr 2027Johannesburg2 DaysR10,000
28 to 29 Jun 2027London2 DaysUS$1,100
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za