Business Continuity for IT Services
When systems go down the questions are how long, how much data is lost and who decides. This course covers continuity planning for services rather than servers, including the decisions that must be made under pressure.
Course outline
What this programme covers, module by module.
- 01Thinking in services rather than servers
- 02Service mapping and dependency analysis
- 03Continuity objectives agreed with the business
- 04Resilience options and proportionate design
- 05Invocation criteria, decision authority and communication
- 06Technical recovery alongside business workarounds
- 07Exercising, learning and maintaining the plans
What you will gain
- Map services to the business processes that depend on them
- Set service continuity objectives with the business
- Design resilience proportionate to service criticality
- Define invocation criteria and decision authority
- Coordinate technical recovery with business workarounds
- Exercise plans and improve from what fails
Who should attend
- IT service and infrastructure managers
- Business continuity coordinators
- Service desk and operations leads
- Risk and audit staff reviewing IT resilience
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 9 to 11 Nov 2026 | Dubai | 3 Days | US$1,500 | |
| 23 to 25 Nov 2026 | Pretoria | 3 Days | R13,000 | |
| 7 to 9 Dec 2026 | Durban | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | Cape Town | 3 Days | R13,000 | |
| 22 to 24 Feb 2027 | Johannesburg | 3 Days | R13,000 | |
| 3 to 5 May 2027 | London | 3 Days | US$1,500 | |
| 12 to 14 Jul 2027 | Dubai | 3 Days | US$1,500 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- IT & Digital Skills
- Formats
- In-house, public, online
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