Automating Business Processes with AI
Automation pays when it targets the right process. This course covers how to select, design and control automated workflows that combine rules with model based decisions, and how to keep a human in the loop where it matters.
Course outline
What this programme covers, module by module.
- 01Choosing processes worth automating and sizing the benefit
- 02Process mapping, decision points and exception paths
- 03Rules based automation and where it stops being enough
- 04Adding model based decisions to a workflow
- 05Human in the loop design and escalation thresholds
- 06Testing, controls and safe deployment
- 07Measuring benefit realisation and maintaining automations
What you will gain
- Identify processes worth automating and estimate the benefit
- Map a process to its decision points and exceptions
- Design workflows that combine rules with model decisions
- Build appropriate human review into automated flows
- Test and control automation before and after deployment
- Measure whether automation delivered what was promised
Who should attend
- Process and operations managers
- Business analysts
- Technology and automation staff
- Continuous improvement professionals
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 4 Nov 2026 | Pretoria | 3 Days | R13,000 | |
| 16 to 18 Nov 2026 | Durban | 3 Days | R13,000 | |
| 30 Nov to 2 Dec 2026 | Cape Town | 3 Days | R13,000 | |
| 11 to 13 Jan 2027 | Johannesburg | 3 Days | R13,000 | |
| 25 to 27 Jan 2027 | London | 3 Days | US$1,500 | |
| 5 to 7 Apr 2027 | Dubai | 3 Days | US$1,500 | |
| 21 to 23 Jun 2027 | Pretoria | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Artificial Intelligence & Emerging Technology
- Formats
- In-house, public, online
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