Access to Information and Disclosure Requests
Requests for access to records arrive with deadlines and legal consequences. This course covers how to receive, assess and answer them correctly, including the grounds on which access may lawfully be refused.
Course outline
What this programme covers, module by module.
- 01The right of access and the duties it places on organisations
- 02Receiving, validating and logging a request
- 03Searching for and assessing records within scope
- 04Grounds for refusal and how narrowly they must be applied
- 05Redaction technique and its common failures
- 06Response formats, timeframes and fees
- 07Internal appeals, escalation and record keeping on requests
What you will gain
- Recognise a valid request for access and log it correctly
- Locate and assess the records within scope of a request
- Apply the grounds for refusal accurately and narrowly
- Redact records properly before release
- Respond within the required timeframes and in the required form
- Handle internal appeals and escalation
Who should attend
- Information officers and deputies
- Records and registry staff
- Legal and compliance professionals
- Administrators handling requests
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 3 Nov 2026 | Dubai | 2 Days | US$1,100 | |
| 23 to 24 Nov 2026 | Pretoria | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Durban | 2 Days | R10,000 | |
| 1 to 2 Mar 2027 | Johannesburg | 2 Days | R10,000 | |
| 17 to 18 May 2027 | London | 2 Days | US$1,100 | |
| 12 to 13 Jul 2027 | Dubai | 2 Days | US$1,100 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Document & Records Management
- Formats
- In-house, public, online
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