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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Administration & Office Management

Service Catalogue and Internal Service Agreements

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Support functions are judged on expectations nobody ever wrote down. This course covers setting out what a function actually provides, to what standard, and what it needs from the people it serves.

What you will be able to do
  • List the services a function really delivers
  • Write a service description people can act on
  • Set response and turnaround standards that hold
  • Agree what the requester must provide in return
  • Measure and publish performance honestly
  • Review and renegotiate as demand changes
Who should attend
  • Office and administration managers
  • Shared service and support function leads
  • Facilities and internal service coordinators
  • Managers who depend on internal services
Course outline
01
Listing what a support function actually delivers today
02
Writing a service description someone can act on
03
Response and turnaround standards that can be met and measured
04
Obligations running the other way: what the requester must supply
05
Prioritisation, queueing and handling urgent requests honestly
06
Measuring and publishing performance, including the misses
07
Review cycles, and renegotiating when demand changes
Upcoming public sessions
DatesVenueDurationFee per delegate
26 to 27 Oct 2026Cape Town2 DaysR10,000
16 to 17 Nov 2026Johannesburg2 DaysR10,000
7 to 8 Dec 2026London2 DaysUS$1,100
11 to 12 Jan 2027Dubai2 DaysUS$1,100
23 to 24 Feb 2027Pretoria2 DaysR10,000
17 to 18 May 2027Durban2 DaysR10,000
12 to 13 Jul 2027Cape Town2 DaysR10,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za