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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Healthcare & Hospital Management

Patient Experience and Service Excellence

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Patients judge care through communication and dignity as much as through clinical outcome. This course builds the service behaviours and feedback systems that improve patient experience across a facility.

What you will be able to do
  • Explain what drives patient experience and why it matters
  • Communicate with patients and families with clarity and empathy
  • Handle complaints and difficult conversations constructively
  • Gather and interpret patient feedback meaningfully
  • Design service improvements from patient reported problems
  • Build service standards that staff can consistently meet
Who should attend
  • Clinical and frontline healthcare staff
  • Patient experience and quality officers
  • Reception and administrative staff in health settings
  • Unit and facility managers
Course outline
01
What patients actually experience and how they judge care
02
Communication, dignity and managing expectations
03
Difficult conversations, bad news and distressed families
04
Complaint handling and service recovery
05
Collecting patient feedback that tells you something useful
06
Turning feedback into service improvement
07
Setting and sustaining service standards across a facility
Upcoming public sessions
DatesVenueDurationFee per delegate
26 to 27 Oct 2026Johannesburg2 DaysR10,000
16 to 17 Nov 2026London2 DaysUS$1,100
30 Nov to 1 Dec 2026Dubai2 DaysUS$1,100
11 to 12 Jan 2027Pretoria2 DaysR10,000
1 to 2 Mar 2027Durban2 DaysR10,000
27 to 28 Apr 2027Cape Town2 DaysR10,000
13 to 14 Jul 2027Johannesburg2 DaysR10,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za