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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Leadership & Management

Leading a Shared Services Function

Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview

A shared services centre is judged by internal customers who did not choose it and cannot leave, which makes service definition and credibility everything. This course covers running one well.

What you will be able to do
  • Define services, standards and what is out of scope
  • Agree service levels internal customers accept
  • Structure teams around process rather than geography
  • Handle escalation and exception requests
  • Measure cost, quality and satisfaction together
  • Build the case for expanding or repatriating a service
Who should attend
  • Shared services and centre of excellence leaders
  • Finance, HR and IT service managers
  • Process owners and team leaders
  • Executives sponsoring a shared services model
Course outline
01
Internal customers who did not choose you
02
Service definition, catalogue and what sits outside it
03
Service levels internal customers will actually accept
04
Structuring teams around process rather than location
05
Escalation, exceptions and the pressure for special treatment
06
Measuring cost, quality and satisfaction as one picture
07
Expansion, repatriation and defending the model
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 4 Nov 2026London3 DaysUS$1,500
16 to 18 Nov 2026Dubai3 DaysUS$1,500
7 to 9 Dec 2026Pretoria3 DaysR13,000
11 to 13 Jan 2027Durban3 DaysR13,000
1 to 3 Feb 2027Cape Town3 DaysR13,000
12 to 14 Apr 2027Johannesburg3 DaysR13,000
21 to 23 Jun 2027London3 DaysUS$1,500
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za