Knowledge Management in Organisations
Organisations lose expertise every time an experienced person leaves. This course covers capturing what people know, making it findable and building the habits that keep knowledge circulating rather than sitting in inboxes.
Course outline
What this programme covers, module by module.
- 01What knowledge is worth managing and what is not
- 02Explicit and tacit knowledge and why the difference matters
- 03Capturing expertise before experienced people leave
- 04Structuring knowledge so it can be found
- 05Communities of practice and peer networks
- 06Embedding sharing into normal work rather than adding to it
- 07Measuring reuse and demonstrating value
What you will gain
- Identify the knowledge your organisation cannot afford to lose
- Capture expertise from experienced staff before they leave
- Structure knowledge so others can find and use it
- Build communities of practice that sustain themselves
- Embed knowledge sharing into normal work
- Measure whether knowledge is actually being reused
Who should attend
- Knowledge and information managers
- Learning and development staff
- Technical leads and subject experts
- Operations managers facing retirements
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 4 Nov 2026 | Cape Town | 3 Days | R13,000 | |
| 17 to 19 Nov 2026 | Johannesburg | 3 Days | R13,000 | |
| 8 to 10 Dec 2026 | London | 3 Days | US$1,500 | |
| 11 to 13 Jan 2027 | Dubai | 3 Days | US$1,500 | |
| 25 to 27 Jan 2027 | Pretoria | 3 Days | R13,000 | |
| 5 to 7 Apr 2027 | Durban | 3 Days | R13,000 | |
| 21 to 23 Jun 2027 | Cape Town | 3 Days | R13,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R13,000 per delegate
- Duration
- 3 Days
- Field
- Document & Records Management
- Formats
- In-house, public, online
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