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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Communication & Soft Skills

Handling Difficult Conversations at Work

Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview

Most workplace problems get worse because the conversation that would fix them keeps being postponed. This course builds the preparation, opening and recovery skills that let people raise hard subjects early, calmly and without damaging the working relationship.

What you will be able to do
  • Prepare for a difficult conversation instead of improvising it
  • Open a hard subject without triggering defensiveness
  • Separate the behaviour from the person when raising a problem
  • Stay composed when the other person becomes emotional or hostile
  • Reach a specific agreement rather than a vague truce
  • Follow up so the conversation produces a lasting change
Who should attend
  • Managers and supervisors at any level
  • Human resources and employee relations staff
  • Project leads working across departments
  • Staff who must raise concerns with senior colleagues
Course outline
01
Why difficult conversations get postponed and what that costs
02
Preparing: the outcome you want and the facts you can evidence
03
Opening the conversation without putting the other person on trial
04
Describing behaviour and impact rather than character
05
Handling anger, tears, silence and counter attack
06
Moving from disagreement to a specific, written agreement
07
Following up and escalating when nothing changes
Upcoming public sessions
DatesVenueDurationFee per delegate
2 to 4 Nov 2026Pretoria3 DaysR13,000
16 to 18 Nov 2026Durban3 DaysR13,000
8 to 10 Dec 2026Cape Town3 DaysR13,000
11 to 13 Jan 2027Johannesburg3 DaysR13,000
16 to 18 Feb 2027London3 DaysUS$1,500
27 to 29 Apr 2027Dubai3 DaysUS$1,500
28 to 30 Jun 2027Pretoria3 DaysR13,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za