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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Sales, Marketing & Customer Service

Frontline Customer Service Skills

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Every interaction with a frontline employee shapes how a customer feels about the whole organisation. This course builds the core skills that create positive service experiences. Delegates practise communication, empathy, and the handling of everyday service situations.

What you will be able to do
  • Communicate clearly and courteously
  • Read and respond to customer needs
  • Show empathy and build rapport
  • Handle requests efficiently
  • Manage awkward situations calmly
  • Leave customers with a positive impression
Who should attend
  • Frontline service staff
  • Reception and counter staff
  • New customer service employees
  • Support and helpdesk staff
Course outline
01
Communicating clearly, warmly, and courteously
02
Reading and responding to individual customer needs
03
Showing empathy and building quick rapport
04
Handling requests efficiently and accurately
05
Managing awkward and demanding situations calmly
06
Leaving every customer with a positive impression
07
Using positive language even when saying no
Upcoming public sessions
DatesVenueDurationFee per delegate
26 to 27 Oct 2026London2 DaysUS$1,100
9 to 10 Nov 2026Dubai2 DaysUS$1,100
7 to 8 Dec 2026Pretoria2 DaysR10,000
11 to 12 Jan 2027Durban2 DaysR10,000
8 to 9 Feb 2027Cape Town2 DaysR10,000
19 to 20 Apr 2027Johannesburg2 DaysR10,000
29 to 30 Jun 2027London2 DaysUS$1,100
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za