Forms Design and Data Capture
Badly designed forms generate errors that everyone downstream has to fix. This course covers designing forms that people complete correctly the first time, on paper and on screen.
Course outline
What this programme covers, module by module.
- 01What badly designed forms cost downstream
- 02Designing around the task, not the database
- 03Question sequencing and grouping
- 04Writing questions that produce usable answers
- 05Validation, error messages and helping the user recover
- 06Accessibility, plain language and low literacy
- 07Testing forms with real users before rollout
What you will gain
- Design forms around the task rather than the database
- Sequence questions so they follow the user's thinking
- Write questions that produce the answer you need
- Apply validation without frustrating the user
- Design for accessibility and low literacy
- Test forms before rolling them out
Who should attend
- Administrative and process staff
- Business analysts and system designers
- Records and information officers
- Service designers and communications staff
Upcoming sessions
| Date | City | Duration | Fees | Book |
|---|---|---|---|---|
| 2 to 3 Nov 2026 | Pretoria | 2 Days | R10,000 | |
| 23 to 24 Nov 2026 | Durban | 2 Days | R10,000 | |
| 7 to 8 Dec 2026 | Cape Town | 2 Days | R10,000 | |
| 11 to 12 Jan 2027 | Johannesburg | 2 Days | R10,000 | |
| 25 to 26 Jan 2027 | London | 2 Days | US$1,100 | |
| 12 to 13 Apr 2027 | Dubai | 2 Days | US$1,100 | |
| 21 to 22 Jun 2027 | Pretoria | 2 Days | R10,000 |
Fees are per delegate and exclude VAT. Public intakes are confirmed once minimum numbers are met. We also deliver this course on your own schedule, in-house or live online.
Enquire about this course
Register your team or ask for a tailored in-house quote. We reply within one working day.
WhatsApp usCourse brochure (PDF)- Fees from
- R10,000 per delegate
- Duration
- 2 Days
- Field
- Document & Records Management
- Formats
- In-house, public, online
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