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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Administration & Office Management

Customer Facing Administration and Enquiry Handling

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Administrative staff are often the first and only contact a customer has. This course covers handling enquiries accurately and warmly across counter, phone and email, including the ones that arrive angry.

What you will be able to do
  • Handle enquiries accurately across all channels
  • Ask questions that establish what is actually needed
  • Give clear information without over promising
  • Handle angry and distressed callers calmly
  • Record and route enquiries so nothing is lost
  • Follow up and close the loop with the customer
Who should attend
  • Reception and front office staff
  • Administrative and clerical staff
  • Call handling and enquiry desk teams
  • Anyone in a customer facing support role
Course outline
01
Being the organisation's first impression
02
Enquiry handling across counter, telephone and email
03
Questioning to establish what is actually needed
04
Giving clear information without over promising
05
Angry, distressed and persistent callers
06
Recording, routing and never losing an enquiry
07
Follow up, closure and keeping your promises
Upcoming public sessions
DatesVenueDurationFee per delegate
26 to 27 Oct 2026Durban2 DaysR10,000
9 to 10 Nov 2026Cape Town2 DaysR10,000
23 to 24 Nov 2026Johannesburg2 DaysR10,000
11 to 12 Jan 2027London2 DaysUS$1,100
15 to 16 Feb 2027Dubai2 DaysUS$1,100
26 to 27 Apr 2027Pretoria2 DaysR10,000
29 to 30 Jun 2027Durban2 DaysR10,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za