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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Quality & Auditing
Customer Complaint and Warranty Analysis
Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview
Complaints and warranty claims are the cheapest quality data an organisation will ever receive, and the most commonly wasted. This course covers how to capture, classify and analyse them so recurring failures actually get engineered out.
What you will be able to do
- Capture complaint and warranty data in a usable structure
- Classify failures consistently for meaningful analysis
- Identify recurring failure modes and their cost
- Trace field failures back to design or process causes
- Prioritise corrective action by cost and risk
- Verify that corrective action reduced the failure rate
Who should attend
- Quality engineers and managers
- Customer service and warranty staff
- Product and design engineers
- Continuous improvement practitioners
Course outline
01
Complaints and warranty claims as quality data
02
Capturing data in a structure that supports analysis
03
Failure classification and coding consistency
04
Pareto analysis, failure rates and cost of failure
05
Tracing field failures to design or process causes
06
Prioritising corrective action by cost and risk
07
Verifying that the failure rate actually fell
Upcoming public sessions
| Dates | Venue | Duration | Fee per delegate |
|---|---|---|---|
| 2 to 4 Nov 2026 | Durban | 3 Days | R13,000 |
| 16 to 18 Nov 2026 | Cape Town | 3 Days | R13,000 |
| 7 to 9 Dec 2026 | Johannesburg | 3 Days | R13,000 |
| 11 to 13 Jan 2027 | London | 3 Days | US$1,500 |
| 8 to 10 Feb 2027 | Dubai | 3 Days | US$1,500 |
| 13 to 15 Apr 2027 | Pretoria | 3 Days | R13,000 |
| 21 to 23 Jun 2027 | Durban | 3 Days | R13,000 |
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote
Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.
EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673 · training@eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za