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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Governance, Risk & Compliance

Crisis Communication and Reputation Management

Duration
2 Days
Delivery
In-house, public or online
From
R10,000 per delegate
Certificate
On completion
Course overview

Reputational damage is usually done in the first hours by silence or a badly judged statement. This course covers preparing for crisis communication, deciding what to say while facts are incomplete and rebuilding trust afterwards.

What you will be able to do
  • Prepare a crisis communication capability before it is needed
  • Decide what can be said while facts remain incomplete
  • Coordinate messages across channels and spokespeople
  • Handle media, regulators and affected parties
  • Manage social media during a fast moving incident
  • Rebuild trust after the immediate crisis passes
Who should attend
  • Communications and public relations staff
  • Executives and spokespeople
  • Risk and continuity managers
  • Customer facing leaders
Course outline
01
Why reputational damage happens in the first hours
02
Preparing capability, holding statements and channels
03
Deciding what to say when facts are incomplete
04
Coordinating spokespeople and message discipline
05
Media handling, interviews and hostile questioning
06
Social media during a fast moving incident
07
Recovery, follow through and rebuilding trust
Upcoming public sessions
DatesVenueDurationFee per delegate
9 to 10 Nov 2026Johannesburg2 DaysR10,000
23 to 24 Nov 2026London2 DaysUS$1,100
7 to 8 Dec 2026Dubai2 DaysUS$1,100
11 to 12 Jan 2027Pretoria2 DaysR10,000
1 to 2 Feb 2027Durban2 DaysR10,000
29 to 30 Mar 2027Cape Town2 DaysR10,000
7 to 8 Jun 2027Johannesburg2 DaysR10,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za