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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Artificial Intelligence & Emerging Technology
Chatbots and Conversational Assistants
Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview
Most deployed chatbots frustrate customers because they were built around what the system can answer rather than what people ask. This course covers designing conversation flows, handling failure gracefully and knowing when to hand to a human.
What you will be able to do
- Identify the enquiries worth automating
- Design conversation flows around real customer language
- Handle misunderstanding and failure without dead ends
- Set clear handover points to a human agent
- Connect an assistant to the systems that hold the answers
- Measure containment, satisfaction and where it fails
Who should attend
- Customer service and channel managers
- Digital product and design staff
- IT staff implementing assistants
- Contact centre leaders
Course outline
01
Why most deployed chatbots frustrate customers
02
Choosing the enquiries worth automating
03
Designing flows around how people actually ask
04
Handling misunderstanding, repetition and dead ends
05
Handover to a human and preserving context
06
Integration with the systems holding real answers
07
Measuring containment, satisfaction and failure points
Upcoming public sessions
| Dates | Venue | Duration | Fee per delegate |
|---|---|---|---|
| 2 to 4 Nov 2026 | Pretoria | 3 Days | R13,000 |
| 16 to 18 Nov 2026 | Durban | 3 Days | R13,000 |
| 30 Nov to 2 Dec 2026 | Cape Town | 3 Days | R13,000 |
| 11 to 13 Jan 2027 | Johannesburg | 3 Days | R13,000 |
| 1 to 3 Mar 2027 | London | 3 Days | US$1,500 |
| 3 to 5 May 2027 | Dubai | 3 Days | US$1,500 |
| 6 to 8 Jul 2027 | Pretoria | 3 Days | R13,000 |
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote
Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.
EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673 · training@eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za
68 Sunstone Street, Germiston, 1401 · eubiz.co.za