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EasyUphill
CORPORATE DEVELOPMENT
+27 81 041 7673
training@eubiz.co.za
68 Sunstone Street, Germiston, 1401
eubiz.co.za
Artificial Intelligence & Emerging Technology

AI in Customer Service Operations

Duration
3 Days
Delivery
In-house, public or online
From
R13,000 per delegate
Certificate
On completion
Course overview

Automation applied badly to service increases effort for customers and cost for the organisation. This course covers deploying automation across service channels in ways that help rather than deflect.

What you will be able to do
  • Identify service tasks suitable for automation
  • Design assisted and automated journeys together
  • Use automation to support agents rather than replace them
  • Route and prioritise contacts intelligently
  • Measure resolution rather than deflection
  • Maintain quality as automation scales
Who should attend
  • Contact centre and service managers
  • Customer experience leaders
  • Digital channel managers
  • Operations staff deploying service technology
Course outline
01
Where automation helps service and where it damages it
02
Identifying tasks suitable for automation
03
Designing assisted and automated journeys together
04
Agent assist: automation supporting rather than replacing
05
Intelligent routing, prioritisation and triage
06
Measuring resolution rather than deflection
07
Quality assurance as automation scales
Upcoming public sessions
DatesVenueDurationFee per delegate
9 to 11 Nov 2026Durban3 DaysR13,000
23 to 25 Nov 2026Cape Town3 DaysR13,000
11 to 13 Jan 2027Johannesburg3 DaysR13,000
9 to 11 Feb 2027London3 DaysUS$1,500
19 to 21 Apr 2027Dubai3 DaysUS$1,500
29 Jun to 1 Jul 2027Pretoria3 DaysR13,000
Fees exclude VAT. This course can also be delivered in-house at your premises on dates that suit your team, or live online.
To book or ask for an in-house quote

Reply to the email this brochure came with, call +27 81 041 7673, or visit eubiz.co.za and open this course.

EasyUphill Training & ConsultingTailored training that moves teams forward.
+27 81 041 7673  ·  training@eubiz.co.za
68 Sunstone Street, Germiston, 1401  ·  eubiz.co.za